Internal AI Helpdesk
Answers routine staff questions and routes the exceptions.
In plain words
Fan questions answered 24/7 on web, app and phone: bag policy, parking, ticket transfers, refunds routed to the right place.
On the whiteboard
How it connects
Fan on website, app or phone
whenever they ask
a question
The helper
approved answers and policies
most are done here
Answered
bag policy, parking, transfers
the rest, with context
Box office or guest services
when a person is needed
the order details
Ticket record updated
in your ticketing system
Step by step
- 1
We gather every policy and FAQ.
- 2
We set up web, app and phone.
- 3
We define hand off rules.
- 4
We connect to the ticketing system for lookups where allowed.
- 5
We review weekly during season.
Where teams use it
Gates open
500 questions in an hour, handled.
Refund request
Routed with the order number already attached.
After the event
Survey and follow up sent automatically.
What you get
- The helper live on all channels.
- A policy answer set.
- Hand off rules.
- A weekly review.
Works with what you have
IntercomZendeskClaudeMMicrosoft TeamsTTicketmasterMMicrosoft Teams
Honest limits
- It cannot override ticketing policy.
- Angry fans get a human fast.